Contact us

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care

Delivery is free on orders of $75 or more. Below that it is $27.50 including GST for the whole order, however many items are in it. The charge is shown in the cart before you pay.

We dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Remote and regional addresses can take longer.

Across Australia. Every order is sent by tracked courier and you receive the tracking number by email once the parcel has shipped.

Yes. Email us within 15 days of delivery with your order number. The item goes back in its original packaging with your proof of purchase, and you pay the return postage. Your guarantees under the Australian Consumer Law are not affected.

Tell us straight away with your order number and photographs where relevant. Faulty, damaged, incorrect or missing goods are put right at no cost to you under the Australian Consumer Law, return postage included.

All prices are in Australian dollars (AUD) and include GST.

We are an online supplier with no shop to visit, which is how the prices stay where they are.

Yes, play tents are available in various sizes, accommodating solo play or group play with friends or siblings.

Wooden playhouses can be painted or decorated to match personal tastes or themes, adding a personal touch to the play area.

A level, solid foundation such as grass, wood chips, or a patio is recommended to support the playhouse securely and safely.

Add comfort with cushions, blankets, and soft toys, creating a cozy environment for children to play and relax in.

Yes, many playhouses incorporate educational elements like clocks, weather stations, and themed designs that encourage learning through play.

Supervision is the honest answer. Nothing we sell removes the need for an adult to keep an eye on young children at play.

We do not publish a separate warranty of our own. Your rights under the Australian Consumer Law apply to everything we sell, and if something is faulty we will sort it out. Email theteam@customersupport.care and we will take it from there.

Yes, for added stability, especially in windy areas, Outdoor Playhouses can and should be anchored to the ground following manufacturer instructions.

Fabric tents usually require no tools, while wooden playhouses may need basic tools like a screwdriver and hammer for assembly.

Assembly time varies, from a few minutes for simple tents to several hours for elaborate wooden playhouses, depending on complexity.

Activities range from imaginative role-playing and story-telling to quiet reading or naptime, offering a versatile space for various play styles.

Yes, fabric playhouses can often be machine washed or wiped clean, while wooden or plastic playhouses can be hosed down or cleaned with mild soap and water.

Prices vary widely, from affordable fabric tents to elaborate wooden playhouses for premium models.

Many Children's Play Tents offer customization options through the addition of decorations, lights, or even painting fabric tents, making each tent unique.

Materials are listed in the specification table on this page. Where a figure is not listed it is because the supplier has not published one, and we would rather say so than estimate.

Some Outdoor Playhouses include accessories like tables, chairs, or play kitchens, enhancing the play experience with realistic details.

Assembly is usually straightforward, with pop-up designs or simple pole structures that can be set up in minutes without tools.

Playing in an Outdoor Playhouse encourages creativity, physical activity, and social skills as children engage in imaginative play and interaction.

Kids Playhouses are made from wood, plastic, or fabric, depending on the design and intended use, offering durability and safety.

Absolutely, Children's Play Tents are versatile, designed for both indoor and outdoor use, perfect for playrooms or bedrooms.

Maintenance involves regular cleaning, checking for and repairing any wear or damage, and for wood playhouses, periodic sealing or staining.

Popular themes include castles, space stations, animal themes, and fairy tales, sparking imagination and adventure in play.