{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of $75 or more; below that delivery is $27.50 including GST. Orders are dispatched within 2 working days and then delivered in up to 7 working days by tracked courier.",
    "content": "Shipping and delivery Last updated 25 October 2026. This policy applies to purchases from kidsplayhouse.net.au. Where we deliver We deliver across Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Wollongong, Hobart and Darwin. Delivery times are the same wherever you are: up to 7 working days after dispatch within 2 working days. Remote and regional addresses can take a little longer. What delivery costs Delivery is free on orders of $75 or more. Below that, a $27.50 delivery charge including GST applies to the whole order, however many items are in it. The charge is shown in your cart before you pay, so there is never a surprise at checkout. All prices on this site are in Australian dollars and include GST. Every order goes by the same tracked courier service. Our delivery partners How long it takes We dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Working days leave out weekends and public holidays, so allow up to a fortnight from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped. We do not receive a tracking code before the parcel is collected, so there is nothing to send until then. Please do not contact us for a tracking number immediately after ordering. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For logistical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://kidsplayhouse.net.au/shipping"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Change-of-mind return requests are accepted within 15 days of delivery under the store policy. Rights under the Australian Consumer Law are unaffected.",
    "content": "Refunds & Returns Last updated 25 October 2026. This policy applies to purchases from kidsplayhouse.net.au. Thank you for shopping with us. If you are not happy with your purchase, we are here to help. You can reach customer support at theteam@customersupport.care ; we do our best to reply within 24 hours. Cancelling before dispatch You can cancel or change an order at any time before it is dispatched by emailing us with your order number. Most orders are dispatched within 2 working days, so contact us as soon as you can. There is no cancellation fee. Once the parcel has left, the return process below applies instead. Change-of-mind returns You can return a standard stock item for an exchange or a refund within 15 days of the day it is delivered. This is our store policy; Australian law does not provide a general cooling-off period for every online purchase, and this policy sits alongside your consumer guarantees rather than replacing them. To be eligible for a change-of-mind return: the request is made within 15 days of delivery; the product is in its original packaging and complete; you have the receipt, order confirmation or other proof of purchase from this website. Email theteam@customersupport.care with your order number before sending anything back. We will confirm the return address: goods go back to the warehouse they were sent from, and you pay the cost of sending a change-of-mind return. We cannot accept returns of purchases made from other retailers. Refunds Your refund is processed within 24 to 48 hours of the returned item being received. Refunds go to your original payment method (card or PayPal). If you prefer, we can hold the amount as credit against a future order instead. Damaged, incorrect or missing items If an item arrives damaged or with missing parts, if you receive something different from what you ordered, or if your order does not arrive at all, tell us straight away with your order number and photographs where relevant. These cases are handled under your consumer guarantees, at no cost to you, return postage included. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights are separate from the change-of-mind policy above and are not affected by it. How to start a return Email theteam@customersupport.care with your order number, the item and what you would like us to do. Please wait for the return instructions so the parcel reaches the correct warehouse. Questions about this policy and unresolved cases can also be sent to caseresolution@customersupport.care . If something goes wrong See our complaints handling policy if you are unhappy with how a return has been handled. Nothing on this page removes or restricts a right that cannot lawfully be excluded.",
    "url": "https://kidsplayhouse.net.au/refunds-and-returns"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Kids Playhouse Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 25 October 2026. This Privacy Policy explains how Kids Playhouse Company (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit kidsplayhouse.net.au or buy from us. We are committed to handling your data lawfully, fairly and transparently. This policy is written to meet the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Some of our service providers hold data outside Australia, for example in the United States and Thailand; we take reasonable steps to make sure they handle it consistently with those principles. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We respond within 30 days. If you are unhappy with how we have handled your personal information, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au . You can also ask us to review the matter first. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Kids Playhouse Company, a division of BuyFactory Direct Pty Ltd Australian office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia Registered address: Suite 33, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand ABN: 30 656 628 938 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://kidsplayhouse.net.au/privacy-policy"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Kids Playhouse Company.",
    "content": "Terms & Conditions Last updated 25 October 2026. These Terms & Conditions govern your use of kidsplayhouse.net.au and any purchase you make from Kids Playhouse Company (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Kids Playhouse Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions, weight limits and the age they are intended for. Product photos are for illustration, and slight variation in colour and finish can occur between batches. Where a page gives an age range or a weight limit, that figure comes from the supplier's own specification and is the one to work to. Pricing Prices are shown in Australian dollars (AUD) and include GST. Delivery and the full order total, including GST, are shown in the cart before you pay. All prices are shown in pounds. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from kidsplayhouse.net.au . Order processing. Once your payment has cleared, orders are usually fulfilled within 2 working days. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by the laws of New South Wales and the Commonwealth of Australia, and the courts of New South Wales have jurisdiction over any dispute. Your rights as a consumer under the Australian Consumer Law remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Kids Playhouse Company, a division of BuyFactory Direct Pty Ltd Australian office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia International registered address (Caruso Consulting Co Ltd): Suite 33, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand ABN: 30 656 628 938 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://kidsplayhouse.net.au/terms-and-conditions"
  }
}